Terms of Use


This page states the Terms and Conditions under which you may use Metrolinx’s 'Crosstown' ("The Crosstown") World Wide Web site pages (the "Web Site"). Please read this page carefully. If you do not accept the Terms and Conditions stated here, do not use the Web Site. Metrolinx may revise these Terms and Conditions at any time and at its sole discretion by updating this posting. You should read this page periodically to review the Terms and Conditions, as they may be amended from time to time at the sole discretion of Metrolinx.

Use of Web Site

The material and information (the "Works") on the Web Site are protected by copyright laws. You shall only be entitled to view and make a copy of the Works for your own personal and non-commercial use provided that you do not delete, obstruct or change any copyright, trademark or other proprietary notices. You may not sell or modify the Works or republish, reproduce, display, publicly perform, distribute or otherwise use any substantial part of the Works in any manner whatsoever, including electronically reproducing the Works by "uploading," "downloading" or accessing the Works on the Internet or any other local or international computer system, without the prior written permission of Metrolinx or the appropriate copyright holder. The use or display of the Works on any other Web site for any purpose is expressly prohibited without prior written permission from Metrolinx. An acknowledgement of the source must be included whenever Metrolinx material is copied or published. Any infringement of the Metrolinx's rights will result in appropriate legal action. Metrolinx disclaims any and all liability for any consequences that may result from any unauthorized reproduction or use of the Works whatsoever.

User Commenting Guidelines

Some areas of this website allow users to leave comments. Comments by the public on this website are subject to these terms and conditions as well as the Metrolinx's Social Media Commenting Guidelines and our Privacy Policy. Metrolinx reserves the right to moderate, edit or remove user comments that contravene these policies. 

Social Media Commenting Guidelines

The purpose of these guidelines is to inform users of how Metrolinx will interact with the public via this website and other third-party social media tools. These tools allow for comments to be posted by the public, and we encourage discussion. While we can’t respond to all comments individually, we will attempt to provide additional information or links when possible.

Metrolinx's goal in publishing these guidelines is to support fact-based, respectful community dialogue on its website and on third-party social media tools like Twitter, Facebook, Flickr and YouTube.


Will moderate and review comments submitted to this website and other social media platforms it may use from time to time, and may participate or intervene, as appropriate.

Expects posted comments to be relevant to the section they are posted to.

Reserves the right to edit or remove comments including but not limited to:

  • Are contrary to the principles of the Canadian Charter of Rights and Freedoms;
  •  Express racist, hateful, sexist, homophobic, slanderous, insulting or life-threatening messages;
  • Put forward serious, unproven or inaccurate accusations against individuals or organizations;
  • Are aggressive, coarse, violent, obscene or pornographic in tone;
  • Are offensive to an individual or an organization, rude in tone or abusive;
  • Are not sent by the author, put forward for advertising purposes or written in a language other than English or French;
  • Contain announcements from labour or political organizations;
  • Are unintelligible or irrelevant messages;
  • Are repetitive or spamming of threads, and
  • Do not, in the moderators’ opinion, add to the normal flow of the discussion.

In accordance with these rules, the moderators reserve the right to edit, refuse or remove comments.

In order to encourage respectful dialogue among our community members, Metrolinx encourages users to use their full real names and identities when posting a comment via this website. You also have the option of posting anonymously or with a pseudonym if you prefer. Email addresses are collected by our website in order to facilitate the commenting functionality of the website. Personal information submitted to the Metrolinx's website is governed by our Privacy Policy. Comments left on non-Metrolinx sites, such as Facebook, YouTube, Flickr or Twitter, are subject to their respective privacy guidelines.

Additionally, to protect your own privacy and that of others, please do not include personal information such as a phone number, e-mail address or other contact information in the body of your comments. 

Moderating and posting of comments will generally occur during regular business hours (9 a.m. to 5 p.m. Eastern Standard Time), Monday through Friday. Comments submitted after hours or on weekends will be read and posted as early as possible.

The views of participants commenting on third party sites do not necessarily represent the views of Metrolinx.

For media inquiries, please contact us via Anne Marie Aikins at AnneMarie.Aikins [at] metrolinx.com.  

We encourage your participation. If you have questions about the comment guidelines or how we apply them, please contact us

Web Browser Support

The Metrolinx website was built using up-to-date web standards and supports multiple web browser types and versions. For optimum display, we recommend you use the latest version of one of the following web browsers. The latest versions are available as free downloads.

Firefox 2.0 or greater download
Internet Explorer 6.0 or greater download
Opera 9.0 or greater download
Safari 2.0 or greater download (Mac only)

Web Site Accuracy

The works contained in this Web Site has been provided as a public service. Although every attempt has been made to ensure its accuracy, Metrolinx does not make any warranties or representations, express or implied, concerning the accuracy, reliability or completeness of the Works contained in this Web Site.

Metrolinx transit services are subject to continuous review and are subject to change without notice. The Web Site may include incomplete information, inaccuracies or typographical errors. Metrolinx and any other persons involved in the management of the Web Site may make changes in the information and content included in the Web Site at any time without notice. Metrolinx and its subsidiaries and its affiliates shall not be responsible for any detrimental reliance you may place on the Web Site, the Works or its contents. Use of this Web Site is on an "as is" basis and is entirely at your own risk.

In the event of a discrepancy between the information contained on this Web Site and the information contained in the records of Metrolinx, the information contained in the records of Metrolinx shall be deemed to be accurate.

Links to Third Party Sites

This website contains links to other websites that are created and operated by independent bodies and are therefore, not under the control of Metrolinx. These website links are provided as a public service and do not imply the investigation or verification of the linked websites by Metrolinx. Metrolinx is not responsible, and makes no express or implied representations or warranties concerning the products, services and information found on the linked websites.


All reasonable steps have been taken to ensure the security of your personal information transmitted over the Internet; however, the Internet is not a secure medium, and neither the privacy of your communications, nor visits to the Web Site, can be guaranteed. The nature of Internet communications means that your communications may be susceptible to data corruption, unauthorized access, interception and delays.

Metrolinx is committed to protecting the privacy of any personal information you may provide when visiting our Web site. Part of that commitment is to explain what information may be collected and why, how it will be used and who may have access to it. Our practices have been designed to ensure compliance with the privacy provisions of the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. M. 56, as amended.

When you visit Metrolinx Web site(s), you do so anonymously - there is no need to tell us who you are. If you direct an enquiry to a Metrolinx department or enter any Metrolinx contest, we will ask you to provide your name, phone number, mailing address and/or e-mail address for the purpose of responding to your enquiry or contest submission. Only those who "need to know" will have access to the personal information provided.

Metrolinx respects the privacy of its Internet users and will conform to accepted industry standards and legal requirements to protect its customers' information.

Personal information is collected under the authority of the City of Toronto Act, 2006, S.O. 2006, c.11, Schedule A, including but not limited to Part XVII and amendments thereto. All information is collected pursuant to the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. M. 56, as amended. Any person having questions regarding the collection of personal information may contact, in writing, the Co-ordinator of Freedom of Information at 1900 Yonge Street, Toronto, Ontario, Canada M4S 1Z2 or by telephone at 416-393-3934.


This Site may contain contests that offer prizes or that require you to send in material or information about yourself. Each contest has its own rules, which you must read and agree to before you may enter. Sending a message to Metrolinx does not cause Metrolinx to have any special responsibility to you.

Disclaimer of Warranty

Unless otherwise agreed to in writing by Metrolinx, the contents of the Web Site and all goods that may be provided in connection with the Web Site are provided "as is," and are for consumer end use only and all express or implied conditions, representations and warranties, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement, are denied and disclaimed, except to the extent that such disclaimers are held to be legally invalid by a court of competent jurisdiction. Except as otherwise expressly agreed, Metrolinx makes no representations, warranties, covenants or guaranties as to the quality, suitability, truth, accuracy or completeness of any of the contents of the Web Site, or any goods that may be provided or sold in any connection with the Web Site. Any representations, warranties or covenants with respect to any goods referred to in the Web Site shall be subject to, governed by, and as stated in the applicable contract governing the provision of same.

Exclusion of Liability

In connection with your viewing and use of the Web Site, Metrolinx shall not be liable for any damages, harm, liability, loss, cost, expense, or injury suffered in any connection with the Web Site whatsoever including without limitation, as a result of viewing, using, accessing, copying, downloading or storing any part of the Works. In no event shall Metrolinx be liable for any direct, indirect, special, incidental, third-party, or consequential damages (including loss of business, revenue, profits, use, data or other economic advantage) however same may arise, whether for breach of contract, in tort, negligence, equity, or otherwise, even if Metrolinx has been previously advised of the possibility of such damage.

You agree to have sole responsibility for adequate protection and backup of data and/or equipment used in connection with the Web Site and will not make a claim against Metrolinx for lost data, re-run time, data corruption, communication interception, inaccurate output, work delays or lost profits resulting from any use of the Web Site and you agree not to apply for or seek any equitable relief, or any punitive or exemplary damages whatsoever.


Other web sites that may be accessed from the Web Site by hypertext links are entirely independent of the Web Site and shall NOT, in any manner, be construed as any reflection on, any affiliation with, or endorsement of, any such site or entity, or its respective information, products or services, by Metrolinx. Metrolinx does not guarantee the accuracy of information contained in such sites.

Linking Agreement

If you want to link to the Web Site, you may do so, provided you agree to the link conditions described below ("Link Conditions"):

  1. A link may be established to the following page(s) of the Web Site: 

    http://www.thecrosstown.ca <http://www.thecrosstown.ca/*>

  2. If you link to the Web Site, your web site may not, 

    i. imply that Metrolinx is endorsing you or your products or services;
    ii. imply an affiliation between you or any entity on whose behalf you may be acting without the prior written consent of Metrolinx;
    iii. misrepresent your relationship with Metrolinx or present false or misleading impressions about Metrolinx or its services; and
    iv. contain content that may be interpreted as distasteful or offensive.

  3. Metrolinx shall have no responsibility or liability for any content appearing on your web site. 
  4. Metrolinx may at any time, in its sole discretion, immediately terminate your right to link to the Web Site, with or without cause.  If Metrolinx exercises this right, you will immediately remove all links to the Web Site.
  5. Metrolinx may amend the Link Conditions at any time.  You agree to abide by the Link Conditions and the other terms and conditions on the Web Site, as amended from time to time.

By establishing a link to the Web Site, you will be deemed to have agreed to the Link Conditions.

Web Sites Linked to Web Site

Certain web sites may be linked to the Web Site.  Not all of these links may have been permitted by Metrolinx.  Regardless of whether a link has been permitted by Metrolinx, Metrolinx is not responsible for the contents of any web site that is linked to the Web Site.  Metrolinx makes no representations or warranties, and does not endorse, any web site that is linked to the Web Site, the contents of any such web site, the information appearing on any such web site or any of the products or services described on any such web site. The fact that a web site is linked to the Web Site does not imply that Metrolinx sponsors or is affiliated or associated with the entity that owns or is responsible for the web site linked to the Web Site. 


The symbols ® and TM designate Canadian registered trademark and unregistered trademark status respectively. The trademarks and logos displayed on the Web Site are the property of Metrolinx or other third parties. The display of trademarks herein does not imply that a licence of any kind has been granted. You are not permitted to use or display any of these trademarks without the prior written consent of Metrolinx or the applicable third party.

Use of Comments, Bulletin Boards, Chat Rooms and Other Communication Forums

If the Web Site contains comments, bulletin boards, chat rooms, or other message or communication facilities (collectively, "Forums"), you agree to use the Forums only to send and receive messages and material that shall not, in any manner or to any extent, do any of the following:

  • commit any criminal or quasi-criminal offence, including without limitation, any pornography, hate, assault, or economic crime whatsoever;
  • defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others;
  • publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information;
  • infringe, contravene, breach or otherwise interfere with or harm the rights of any other person, including without limitation any contractual, personality, confidentiality, privacy, moral, statutory, common law or intellectual property;
  • upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer;
  • delete any author attributions, trademarks, trade names, logos, legal notices or proprietary designations or labels in any file that is uploaded;
  • falsify the origin or source of software, information or other material contained in a file that is uploaded;
  • advertise or offer to sell any goods or services, or conduct or forward any surveys, contests, or chain letters; and,
  • download any file posted by another user of a Forum that you know, or reasonably should know, cannot be legally distributed in such manner. 

You acknowledge and agree that all Forums are public and not private communications. Further, you acknowledge that chats, postings, conferences, and other communications by other users are not monitored, screened, sanctioned or endorsed by Metrolinx, and such communications shall not be considered reviewed, screened, or approved by Metrolinx.

Metrolinx reserves the right for any reason to remove at any time without notice any contents of the Forums received from users, including without limitation bulletin board postings. Metrolinx reserves the right to deny, in its sole and absolute discretion, any user access to the Web Site or any portion thereof without notice.

Applicable Law

By entering this Web Site you acknowledge and agree that this Web Site will be construed and evaluated according to the laws of the Province of Ontario, Canada. You hereby agree and confirm that your use of this Web Site and all of the communications, transmissions and transactions associated with this Web Site shall have occurred in the Province of Ontario, Canada and that you submit to the exclusive jurisdiction of the courts of the Province of Ontario as the proper and most convenient forum concerning this Web Site. If you use this Web Site from another jurisdiction, you are responsible for compliance with any and all applicable local laws. Metrolinx makes no representation that the materials contained within this Web Site are appropriate for customers outside of the Province of Ontario, Canada.